Privacy Policy

Last updated: May 23, 2026

This Privacy Policy describes how logitechofficial.pk (“we”, “our”, “us”) collects, uses, and shares information about you when you visit logitechofficial.pk, create an account, place an order, or contact us. We respect your privacy and comply with applicable data-protection regulations under the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016.

1. Information we collect

We collect the following categories of information:

• Account information — name, email address, phone number, shipping and billing addresses, and any other details you provide when registering or placing an order.
• Order information — products purchased, order amount, payment method, delivery preferences, and order history.
• Payment information — for cash-on-delivery orders, no payment data is collected at our end. For bank-transfer orders, we receive confirmation of payment from your bank; we do not store full card or account details.
• Device and usage data — IP address, browser type, operating system, pages visited, time spent, and referring URL. Collected via standard server logs and Google Analytics (anonymised).
• Communications — messages you send us through the contact form, email, WhatsApp, or phone.

2. How we use your information

• To process and deliver your orders, including handing off shipping details to our courier partners.
• To verify your identity and prevent fraudulent transactions, particularly for cash-on-delivery and high-value orders.
• To send you transactional emails (order confirmations, shipping updates, invoices).
• To respond to your enquiries and support requests.
• To improve our website, products, and customer service by analysing aggregated usage patterns.
• To send you marketing emails about new products or promotions — only if you have explicitly opted in. You can unsubscribe at any time.

3. Third-party processors

We share your data only with the third parties strictly necessary to fulfil your order or operate the site:

• Courier partners (e.g. TCS, M&P) — for shipping and delivery. They receive your name, address, phone number, and order reference.
• Cloudflare — performs CDN, DDoS protection, and bot mitigation. Cloudflare processes server-side request data (IP, user-agent) but does not access your account or order information.
• Google Analytics — anonymised usage analytics. We do not link analytics data to your identity.
• Email service provider — for transactional and marketing emails.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

4. Cookies

We use cookies to maintain your session, remember items in your cart, and analyse site usage. For a detailed list of cookies and their purpose, see our Cookies Policy.

5. Data retention

We retain your account and order data for as long as your account is active, plus a reasonable period thereafter to comply with tax, accounting, and legal obligations under Pakistani law (typically 5 years for financial records). You may request deletion of your account and associated data at any time, subject to these obligations.

6. Your rights

• Access — request a copy of the personal data we hold about you.
• Correction — update or correct inaccurate data via your account or by contacting us.
• Deletion — request deletion of your data (subject to retention obligations above).
• Opt-out — unsubscribe from marketing emails at any time using the link in any email.

7. Security

We protect your data using industry-standard practices: HTTPS encryption sitewide, hashed password storage, restricted access to order data, and regular security updates to our platform. No method of transmission is 100% secure, but we apply the safeguards a customer reasonably expects from a premium retailer.

8. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to active customers via email. The “Last updated” date above always reflects the most recent revision.

10. Contact us about privacy

For any privacy-related questions or to exercise your rights:

Email: [email protected]
Phone: +92 310 068 2256